Our CSR strategy | Manutan Group

Our CSR strategy guides our decisions every day, enabling us to evolve our product and service offerings and make progress in our choices and results.

Sustainable performance is, above all, a collective endeavor. Together with our suppliers, customers and employees, we are taking action at the heart of our business to transform our business model and evolve our value proposition.
And because CSR also requires evidence, measurement is an essential pillar of our approach.

Nisrene Haddad, Group CSR Director

Three pillars for evolving our model

Supporting progress and integration

We foster engagement, inclusion and skills to enable everyone to grow in a sustainable way.
We also support community initiatives wherever we operate, particularly through the Manutan Social Fund.

Our efforts towards a better society

Take action where the impact is greatest

More than 90% of our carbon footprint occurs upstream in our value chain (purchasing, transportation, etc.).
We're therefore working with our suppliers and customers to bring about a sustainable transformation of purchasing, distribution and production practices. Our goal: to accelerate the decarbonisation of B2B commerce.

Our efforts towards a better planet

Supporting the transition to a low-carbon economy

We're developing a model based on transparency, compliance and circularity.
Reuse, refurbished products, supplier support: we’re driving change at every stage of the value chain.
Because for a model to be effective, it must first and foremost be sustainable.

Our efforts towards a better business

A strategy developed in collaboration with our ecosystem

Because change alone isn’t enough, we’re moving forward together with our employees, customers, suppliers and partners, as well as associations and local communities.
Our position at the heart of the B2B value chain commits us to shaping the way we design our product offerings, structure our procurement and guide our stakeholders toward more resource-efficient practices.

Metrics to support our ambitions

Taking responsibility for our impact also means measuring it.
For us, performance must be holistic and is measured using six indicators:

Revenue and operating income
Four “Doing Better” indicators (Doing Better for employees, for customers, for suppliers, and for the planet) that measure the quality of our relationships with our key stakeholders

They ensure the robustness of our model within our ecosystem.

Governance integrated into decision-making

CSR governance is based on a clear and accountable organisational structure that ensures consistency in decision-making and the integration of environmental and social issues into all activities.

The Board of Directors ensures our long-term commitments.
The CSR Department, which is part of the Group’s Executive Committee, steers the strategy and monitors key performance indicators.
A network of CSR ambassadors implements the strategy in each subsidiary and department.

A measurable trajectory

By 2030 and 2035 (based on 2023 figures)

2030 Goals

-60% reduction in carbon emissions (Scopes 1 & 2)
Renewable electricity across all our sites and 100% of our operational sites certified to ISO 14001
Phased elimination of single-use plastic in our packaging

2035 Goals

Carbon neutrality (Scopes 1 & 2; Scope 3 in the longer term)
100% electric company vehicles
100% of the energy consumed at all Group sites is renewable

2030 Goals

100% of employees have completed ethics training
100% of our operational sites are ISO 45001 certified

2035 Goals

More than 5,000 people supported within our communities through the Manutan Social Fund
100% of employees receive support through performance and development reviews

2030 Goals

100% of products display an environmental impact score
Expansion of our sustainable product offerings

2035 Goals

Systematic integration of CSR criteria into offerings and decisions
€100 million in refurbished products sold
€30 million in revenue from circular economy services

2030 Goals

Developing solutions to help our customers make more responsible purchasing decisions (Savin’Side®, RSE360)
Rolling out the environmental impact score to guide our suppliers toward eco-design
100% of our suppliers committed to our SBTi trajectory

2035 Goals

Expanding our reuse offerings (collection & secondhand) throughout Europe.
Rolling out circular economy initiatives and strengthening sustainable partnerships
Harmonised practices across the Group

We're raising the bar for B2B commerce

Our CSR strategy guides our decisions every day, enabling us to evolve our product and service offerings and make progress in our choices and results.

Three pillars for evolving our model

Supporting progress and integration

Take action where the impact is greatest

Supporting the transition to a low-carbon economy

A strategy developed in collaboration with our ecosystem

Metrics to support our ambitions

Governance integrated into decision-making

A measurable trajectory

2030 Goals

2035 Goals

2030 Goals

2035 Goals

2030 Goals

2035 Goals

2030 Goals

2035 Goals

Our key figures

Download our 2025 CSR report

Further reading

Who we are

Circular economy

CSR and technology